Since most offerings in the shop are online and onsite consultations and not physical products, the most relevant case is when you order time for coaching or sessions and you pay before the deadline (24 hours before a planned session) and have notified me in good time, then you will of course get a full refund.
In some case you might find a used physical item in the shop, like an old iron stove. Please read the product description for details on shipping, returns and refunds.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any physical item that is returned more than 30 days after delivery
REFUNDS
In case of physical products, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at the Contact page.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
SHIPPING RETURNS
In case of physical products, to return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.